Financial hardship and your credit report (2024)

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Financial hardship means you are having trouble meeting repayments for your loans or other debt.

There can be many reasons why, including illness, injury, unemployment or being affected by a natural disaster.

If you struggle or anticipate not being able to make repayments in the near future, get in touch with your lender about hardship assistance as soon as possible.

Financial hardship and your credit report (1)Depending on your circ*mstances, you and your lender may agree to a financial hardship arrangement.

For example, this may be that you stop making repayments for a few months to get a bit of breathing space, or you continue to make smaller repayments to reduce the total balance you owe.

It's a way to help you get back on your feet while also showing other lenders that you are taking responsibility for your financial standing.

What's a financial hardship arrangement?

There are 2 types of financial hardship arrangements:

1. Temporary

Assistance which reduces or defers your regular repayments for a period of time, e.g. reduced payments for a couple of months or deferral.

2. Permanent variation

Assistance which changes the terms of your loan, e.g. an extension of the remaining term of the loan to permanently reduce the monthly payments.

What this means for your credit report:

Your credit report shows whether you have made your loan or credit card repayments on time for each of your accounts, over the past two years. The information disappears after two years.

Financial hardship and your credit report (2)

If you agree to a financial hardship arrangement with your lender, your credit report will show that you have made your repayments on time for the period of the arrangement, provided you meet the agreed terms of the financial hardship arrangement.

Your credit report will also include information indicating you are in a financial hardship arrangement. This will stay on your credit report for one year.

Talk to your lender if...

  • you struggle to make payments, even under a financial hardship arrangement; or
  • your financial hardship arrangement is ending, so you can agree on next steps.

Importantly, your credit report will:

  • not show missed payments during a financial hardship arrangement as long as you make the repayments agreed as per the arrangement
  • not include the reason for the financial hardship arrangement
  • not show any information about your financial hardship arrangement after twelve months.

How you are protected?

The law includes protections for how any hardship assistance impacts the credit you have with other lenders:

  • credit reporting bodies (which hold credit reports) are prohibited from including any financial hardship information when calculating your credit score
  • a lender cannot close or reduce your credit card limit just because you have received financial hardship assistance
  • if your lender gets your credit report for the purpose of collecting overdue payments it will not include information about the financial hardship arrangement
  • only licensed lenders can view the financial hardship information on your credit report. Unlicensed entities cannot supply or access this information e.g. energy providers or telcos.

Get help early to avoid late fees and other charges, or being noted as defaulting on your loan.

If you take no action, your report & credit score can be negatively impacted and affect your borrowing capacity in the future. Credit reporting bodies do not use financial hardship information to calculate your score, however, missed repayments do impact your credit score.

If I seek financial hardship assistance, will I still be able to access credit in the future?

Seeking financial hardship assistance does not exclude you from applying for credit in the future.

If your credit report has financial hardship information, a potential lender may need more information about your current financial standing and if you can afford the new loan.

No matter what has happened over the last 12 or 24 months, making your payments on time now will help you look better to other lenders.

How long does financial hardship information stay on my credit report?

Your repayment history stays on your credit report for 24 months.

Financial hardship information - both temporary or permanent arrangements - only stays for 12 months.

Helpful resources & support

Credit reporting bodies

Financial hardship and your credit report (3)You can request a free copy of your credit report every three months from each of Australia's main credit reporting bodies. It is wise to regularly check the information in these reports, and if you notice any errors, to get in touch with the credit reporting body or relevant credit provider straight away. If you have been declined credit in the last 90 days, or had an item corrected on your credit report, you can request an additional copy of your credit report.

Free and confidential

Financial counselling

To help people in financial difficulties, many services offer reliable, professional counselling services, such as:

National Debt Helpline

ASIC's MoneySmart

Visit site

Click herefor the contact details of the three main credit reporting bodies in Australia to request a copy of your free credit report from each of them.

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Financial hardship and your credit report (4)

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Financial hardship and your credit report (2024)

FAQs

Does financial hardship affect credit score? ›

If missed payments continue, it could even result in a default being recorded on your credit report. Will a hardship arrangement reduce my credit score? No, a hardship arrangement will not reduce your credit score.

Does filing for hardship affect your credit? ›

Being in a credit card hardship program may temporarily negatively impact your credit scores. However, participation in these types of programs, as well as any missed payments, can still be reported to the three credit bureaus.

What happens if you claim financial hardship? ›

This is called a hardship notice. When you give a hardship notice (for the first time in any three-month period) the lender must stop further enforcement or legal action until it responds. This requirement does not apply if the creditor has a court judgment . Your creditor can ask you for more information.

Does a hardship forbearance affect credit? ›

As long as you meet eligibility requirements and maintain the agreed-upon payment schedule, your credit scores should not be affected by forbearance.

How to remove financial hardship from credit file? ›

A financial hardship mark in your credit report will be removed one year after the final repayment is made or one year after the payment arrangement starts (depending on the arrangement).

How do you prove you are in financial hardship? ›

Provide supporting documents along with your hardship letter to help prove the legitimacy of your claim. Depending on your situation, you might submit documents such as an unemployment notice, medical bills, military orders or a divorce decree.

Do you have to pay hardship back? ›

If your Universal Credit has been cut because of a sanction or penalty for fraud, you might be able to get some emergency money to help you cover household expenses like food and bills. This is called a 'hardship payment'. A hardship payment is a loan, so you'll usually have to pay it back when your sanction ends.

How do I get out of financial hardship? ›

In this article:
  1. Identify the problem.
  2. Make a budget to help you resolve your financial problems.
  3. Lower your expenses.
  4. Pay in cash.
  5. Stop taking on debt to avoid aggravating your financial problems.
  6. Avoid buying new.
  7. Meet with your advisor to discuss your financial problems.
  8. Increase your income.
Jan 29, 2024

Is the financial hardship program legit? ›

The email says you have been approved for financial support and to call a phone number to finish enrolling in the program. However, it is all fake. The scammer merely wants to steal your personal and financial information.

Do you pay back hardship? ›

Key Takeaways. A hardship withdrawal from a 401(k) retirement account is for large, unexpected expenses. Unlike a 401(k) loan, the funds need not be repaid. But you must pay taxes on the amount of the withdrawal.

What classifies as a financial hardship? ›

Financial hardship means an inability to meet basic living expenses for goods and services necessary for the survival of the debtor and his or her spouse and dependents.

What are the evidence for financial hardship? ›

Lenders may ask you for evidence of your hardship, like a doctor's certificate or termination notice. Lenders may also ask for bank statements and evidence of income. They may also ask for a money plan or an income and expenses form. A free financial counsellor can help.

Does hardship show on credit report? ›

A credit report does not include reasons for your hardship arrangements or any other specific details. However, it will show up in few ways: You have an approved temporary hardship arrangement with your lender. You have an approved long term hardship arrangement with your lender.

Does hardship program affect credit? ›

The act itself of signing up for a hardship plan has no effect on your credit. However, once you enroll, your credit scores could be indirectly affected because of the way the program works. First, your credit card issuer may put a note on your credit reports regarding your participation in its hardship plan.

How long does a forbearance stay on a credit report? ›

KEY TAKEAWAYS. Mortgage forbearance may affect your ability to obtain a new mortgage loan or refinance your existing one, depending on your unique circ*mstances and loan type. Forbearance is always better than a foreclosure because missed payments stay on your credit report for only three years versus seven.

Are hardship loans a good idea? ›

If you are facing financial hardship, it can make sense to take out a hardship personal loan, but it's also worth looking into government grants, home equity loans or HELOCs, or IRA or 401(k) hardship withdrawals.

How do you explain hardship to creditors? ›

No matter what your reason is, it is important to be open and honest with your lenders about your financial hardship with relevant details. Show that you have a proposed solution with a reasonable payment extension and a commitment to repay what you owe, with a mutually beneficial solution.

How do you bounce back after financial hardship? ›

To recover from a financial shock and to protect yourself from the impact of one before it happens, consider these guideposts from financial experts:
  1. Turn to your emergency fund or start one.
  2. Tailor your savings to type of emergency.
  3. Cut back on unnecessary expenses.
  4. Ask about hardship options.
Oct 26, 2023

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