Why Consumers Use—and Don’t Use—Financial Advisors (2024)

Why Consumers Use—and Don’t Use—Financial Advisors (1)While nearly half of consumers think financial advisors are more expensive than they are, almost all who use one say they are worth the money, according to new survey results.

MagnifyMoney surveyed more than 1,500 Americans on everything from why they have—or don’t have—a financial advisor and whether they would consider getting one in the future, to whether people think they could get the same information on Google.

The survey found that most respondents do not have a paid financial advisor, and it appears that common misconceptions point to the reasons why. For example, 42% of those surveyed think financial advisors are only for wealthy people. This was more prevalent among women (48%) than men (35%).

Furthermore, 25% of respondents believe they don’t need a financial advisor until they’re middle-aged. Not surprisingly, this was more common with younger generations. In fact, 44% of Gen Zers thought this.

Thecost of financial advisorswas another point of misunderstanding. In this case, 45% of those who don’t have a paid financial advisor—and 50% of consumers in general—think they typically cost much more than they do. For context, MagnifyMoney notes that fee-only advisors typically charge between 0.5% and 1.25% of the assets they manage. This overestimation of cost is likely a major factor why so many forgo getting a financial advisor in the first place.

Those With an Advisor

Overall, the survey found that only 30% of consumers have a paid financial advisor.Those most likely to pay for an advisor include consumers with incomes of $100,000 or more (55%) and college graduates (41%). Men (35%) are also more likely than women (25%) to have a paidfinancial advisor, while Baby Boomers (36%) and Millennials (31%) are more likely to, compared to Gen Zers (29%) and Gen Xers (24%).

Those with a financial advisor said they hired one after a specific life event (60%). Getting married or divorced (14%) or receiving an inheritance or other large sum of money (11%) were among the most common responses, the findings show. Another 12% cited reaching retirement age, but that can be a costly wait in the long run, MagnifyMoney notes.

For those with a financial advisor, 95% believe that it’s worth the money,with a solid majority (61%) saying they pay less than $3,000 annually for related financial services. The most common reason cited for having a financial advisor was investment management (60%). Other common reasons included:

  • achieving financial goals (38%);
  • getting general financial advice (36%); and
  • creating a comprehensivefinancial plan(30%).

Millennials, Gen Xers and Baby Boomers cited investment management as the main reason why, while Gen Zers cited tax planning. In fact, 46% of Gen Zers with a financial advisor get help with tax planning, compared to 34% of Millennials, 24% of Gen Xers and 10% of Baby Boomers.

Those Without an Advisor

Of this group, 57% said they prefer to manage their money themselves, while 33% believe it’s too expensive and 25% don’t think they have enough invested assets.

MagnifyMoney also asked what factors might be important should those in this group opt to get a financial advisor. Not surprisingly, a lot of the responses came down to money. In fact, 58% said fair fees would be the most important quality they would consider, followed by being local to their area and showing a history of proven returns.

Notably, 12% of Millennials and 11% of Gen Zers said an advisor’s race, ethnicity or gender was important to them, versus 6% of Gen Xers and 4% of Baby Boomers.

Overall, most of those who do not have a financial advisor indicated they are not opposed to it. In fact, 78% of those without one would consider hiring one at some point, the survey found. But earnings and assets played a large role in this hypothetical situation. Namely, 28% said they would hire a financial advisor if they started earning more than $100,000, compared with 24% if they receive a large inheritance and 23% if they have more than $500,000 in investable assets.

The survey also found that 82% of respondents would rather have a financial advisor manage their investments than arobo-advisor. The main differences came from Gen Z, with 29% saying they would prefer a robo-advisor, more than any other generation. A higher proportion of those making less than $35,000 said they would prefer a robo-advisor compared with higher earning brackets.

Conducted Feb. 11-16, 2021, Qualtrics fielded the online survey of 1,552 Americans on behalf of MagnifyMoney using a non-probability-based sample with quotas used to ensure the sample base represented the overall population.

Why Consumers Use—and Don’t Use—Financial Advisors (2024)

FAQs

Why don't people use financial advisors? ›

Conflicting values. Some respondents stated that they've been unable to identify an advisor who shares their values. Respondents also cited a fear that planners will be judgmental about the state of their finances. And some said they don't have enough assets or income to work with an advisor.

Why do people say they are not a financial advisor? ›

By making it clear that their advice is not intended to be taken as official investment advice, they are attempting to avoid any legal claims against them in case the advice they give turns out to be incorrect or causes financial losses for the person who took the advice.

What are the pros and cons of using a financial advisor? ›

Pros of hiring a financial advisor include gaining access to expertise, leveraging time, and sharing responsibility. However, there are also potential downsides to consider, such as costs and fees, quality of service, and the risk of abandonment.

Do people do better with a financial advisor? ›

Not everyone needs a financial advisor, especially since it's an additional cost. But having the extra help and advice can be paramount in reaching financial goals, especially if you're feeling stuck or unsure of how to get there.

What are some disadvantages of using a financial advisor? ›

The cost and the risk of conflicts of interest are the main disadvantages of working with a financial advisor.

What is the disadvantage of being financial advisor? ›

Cons of Being a Financial Advisor

Building an advisor practice and growing a client base may be challenging. Completing the necessary requirements to get certified and licensed can be time-consuming and costly. Working hours are often long, particularly in the early stages of growing an advisor business.

What is a red flag for a financial advisor? ›

Meanwhile, having no minimums or new client criteria can be both be financial advisor red flags. If this is the case, you may want to ask the advisor more about their practice. Low AUM may indicate that their business isn't stable or sustainable.

Do you really need a financial advisor? ›

Key points. A financial advisor can help you identify and achieve your financial goals. Consider hiring an advisor if your finances are complex or you experience a major life event. Choose an advisor you feel comfortable with and whose expertise aligns with your needs.

Do financial advisors have a bad reputation? ›

Their jobs account for about 10 percent of employment in the finance and insurance sector. Despite the prevalence and importance of financial advisers, they are often perceived as dishonest and consistently rank among the least trustworthy professionals.

Are financial advisors outdated? ›

If you're wondering whether doom and gloom stories about financial advisors becoming obsolete, here's some reassurance: people will always need financial advice. And while technology may satisfy some of those needs, it's not a perfect solution or an adequate replacement for a human financial advisor.

What is the risk of financial advisors? ›

Significant loss threats include advisor death or disability, key person loss, an unexpected disaster (natural or otherwise), lawsuits, and failure to plan for business succession. Best practices include insurance and continuity plans to protect those assets you cannot afford to lose.

Is 2% fee high for a financial advisor? ›

Most of my research has shown people saying about 1% is normal. Answer: From a regulatory perspective, it's usually prohibited to ever charge more than 2%, so it's common to see fees range from as low as 0.25% all the way up to 2%, says certified financial planner Taylor Jessee at Impact Financial.

Is a 1% management fee high? ›

Many financial advisers charge based on how much money they manage on your behalf, and 1% of your total assets under management is a pretty standard fee. But psst: If you have over $1 million, a flat fee might make a lot more financial sense for you, pros say.

What is the average rate of return with a financial advisor? ›

Industry studies estimate that professional financial advice can add up to 5.1% to portfolio returns over the long term, depending on the time period and how returns are calculated. Good advisors will work with you to create a personalized investment plan and identify opportunities to help grow and protect your assets.

Are financial advisors obsolete? ›

If you're wondering whether doom and gloom stories about financial advisors becoming obsolete, here's some reassurance: people will always need financial advice.

What percentage of millionaires use a financial advisor? ›

The study reveals that 70% of millionaires work with a financial advisor, compared to just 37% of the general population. Moreover, over half (53%) of wealthy individuals consider their financial advisors their most trusted source of financial advice.

Is it better to invest yourself or financial advisor? ›

Those who use financial advisors typically get higher returns and more integrated planning, including tax management, retirement planning and estate planning. Self-investors, on the other hand, save on advisor fees and get the self-satisfaction of learning about investing and making their own decisions.

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