Upserve by Lightspeed Knowledge Center (2024)

FAQs

What does Upserve do? ›

Upserve, originally Swipely, provides a restaurant management platform which allows independent full-service restaurants to run and manage their entire business.

Cons of Upserve POS

If you want to add online ordering, inventory management or use Upserve software on more than one terminal, you're going to incur another fee for each of these services. Even though the Pro plan includes inventory management, it's more than triple the monthly price of the Core plan.

On Dec. 1, 2020, Lightspeed POS Inc. (Lightspeed) acquired Upserve Inc. (Upserve), from Vista Equity Partners, for US$430 million.

The Upserve POS is cloud-based point of sale that relies on a reliable internet connection to sync check data with other terminals. If the internet connection at your restaurant fails, the Upserve POS will operate in Offline Mode.

Upserve Pricing for Credit Card Processing

Upserve processes credit card payments on a flat rate model. The standard pricing is 2.49% + $0.15 per transaction.

Where is Upserve headquartered? Upserve is headquartered in Providence, RI.

MONTREAL, Nov. 25, 2020 /PRNewswire/ - Lightspeed POS Inc. (NYSE: LSPD) (TSX: LSPD), a leading provider of cloud-based, omnichannel commerce platforms, today announced the closing of the previously-reported acquisition of ShopKeep Inc.

POSitouch was acquired by Shift4 Payments on Oct 6, 2017 .

Upserve has 206 total employees and 50 sales reps that carry a quota. They have 100 customers an engineering team of 18 and a marketing team of 6.

Upselling is about the need of the sales person to sell more. Upserving is about putting the customer first — meeting their needs and wants. Ultimately the best approach is to show the customer you are there to serve them. It's about listening more than talking.

What is POS system in retail? ›

A POS or point of sale is a device that is used to process transactions by retail customers. A cash register is a type of POS. The cash register has largely been replaced by electronic POS terminals that can be used to process credit cards and debit cards as well as cash.

Short for “point of sale”, a restaurant POS system is both the software and hardware restaurants use to take customers' orders, accept payments, manage food inventory and ultimately manage the entire operation — from the front of house (FOH) to the back of house (BOH).

A virtual point of sale (POS) is a software-based system that allows businesses to process transactions without using physical hardware such as cash registers or card readers. A virtual POS means businesses can enter payment details, such as debit or credit card information, into a web interface or application.

A point of sale (POS) is a place where a customer executes the payment for goods or services and where sales taxes may become payable. A POS transaction may occur in person or online, with receipts generated either in print or electronically. Cloud-based POS systems are becoming increasingly popular among merchants.