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VolTech Assistant Manager Job SummaryThe VolTech Assistant Manager assists with all Technology student staffing, order processing, merchandising, and the Service Center intake/distribution.The staffing responsibilities include providing work direction and providing excellent customer service in person and online customers, order fulfillment individual and institutional, and merchandising including check-in from the distribution center.Accurately note and utilize the ERP to manage inventory for accuracy and transparency.
WORK PERFORMED
Store Management and Customer Service
Assist with managing seasonal workers and student employees, ensuring excellent customer service and daily task assignments. Monitors merchandising and sales floor signage/information including pricing to ensure current availability and pricing.Secures demo devices to ensure security and vendor/contract compliance.Resolve departmental questions including e-mail, phone, and Cases are answered quickly and correctly. Resolves customer complaints and concerns.Processes POS transactions and monitors student staffing including departmental charges and payroll deductions. Responsible refunds and exchanges. Open and closes store and ensure staff are trained and scheduled properly. Maintains excellent customer service standards for entire team.
Order Fulfillment and Merchandising
Receives and confirms receipt of products for resale from the Distribution Center.Ensures orders are properly handled.Operates the technology order fulfillment process. Maintains online order pickup and delivery confirmations.Assists with online store with proper item descriptions and stock status.Responsible for stocking and restocking merchandise to ensure product availability including any overstock orders and the computer cage inventory.Maintains store appearance including products, demo products and tables/games, and in-store signage.
OIT Liaison and Service Center Assistance
Get iPhone certified and assist with iPhone repair at peak demand. Supervises student employees that would like to pursue the iPhone repair certification. Regular meetings with OIT Service Lead Technician to ensure excellent customer service and best practices for our store customers. Responsible for and trains students to assist in the in-store intake/distribution process for Technology repairs. Processes quotes for repair requests. Maintains proper notes in Ticketing system and any cross reference for POS system.
Minimum Requirements And Desirable QualificationsHigh school diploma or GED
1 year experience in technology retail environment
Prefered Requirements And Desirable QualificationsAssociate’s degree or higher
1 year experience in a supervisory role
JobOther Admin Asst/Secr/Clerical
Primary LocationUS-Tennessee-knoxville
OrganizationVolshop
ScheduleFull-time
Campus/InstituteKnoxville
Job PostingMay 21, 2024, 2:12:07 PM
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Higher Education
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