The 70:20:10 Model - A different view of work, performance and learning (2024)

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WHITEPAPER: 70:20:10 into action

Authors: Jos Arets, Charles Jennings, Vivian Heijnen – Co-Founders 70:20:10 Institute

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An approach developed to help people and organizations perform at the speed of business

The 70:20:10 model isn’t just a numeric sequence. It is a fundamentally different view of work, performance and learning in the 21st century.

Implementing the 70:20:10 model will generate real business impact, by adjusting the organisational focus from solely developing formal learning solutions to integrating learning in the workflow.

The 70:20:10 Model - A different view of work, performance and learning (3)

Based on the principle that:

70 percent of learning comes from experience, experiment and reflection.

20 percent derives from working with others.

10 percent comes from formal interventions and planned learning solutions.

70:20:10 is a Reference Model

The numbers are essentially a reminder that people learn most from working and interacting with others in the workplace (70+20). The specific ratio (70:20:10), in any given situation, will vary, depending on the work environment and the organisational results required.

Read this blog post to see how our thought leaders have debunked the most popular 70:20:10 myths.

Align L&D with the organizational core business objectives

WHITEPAPER: From Training to Performance Support

Authors: Jos Arets – Co-Founder 70:20:10 Institute

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Bring learning closer to business with the 70:20:10 model

In our view, the 70:20:10 model is a practical metaphor illustrating the fact that people learn anywhere, at any time, mostly from their work (70) and from others (20).

Structured learning is still important, but it is not the only way, or even the main way in which people achieve high levels of performance. The always-on world of work uses technology to link living, working and learning, and thus to learn in a continuous, on-demand manner.

The purpose of the 70:20:10 model is not to separate learning and working, but to strengthen the synergy between them, so the 70, 20 and 10 solutions are mutually reinforcing.

The 70:20:10 Model - A different view of work, performance and learning (4)

Further reading developed by our Thought Leaders

Dec62018

Blogs

BlogsBy Jos Arets6 December 2018

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May102017

Blogs

The Knowledge and Learning Transfer Problem

BlogsBy Charles Jennings10 May 2017

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Feb32017

Blogs

Making Learning Work

BlogsBy Charles Jennings3 February 2017

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Oct32016

Blogs

Informal learning is more important than formal learning – moving forward with 70:20:10

BlogsBy Jos Arets3 October 2016

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How to implement 70:20:10 in your organization?

WHITEPAPER: The 70:20:10 Methodology

Authors: Jos Arets – Co-Founder 70:20:10 Institute

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5 new roles for the L&D professionals

To act within the performance paradigm and function effectively as 70:20:10 experts, L&D specialists must adopt 5 new roles.

The current roles of L&D are primarily educational and based mainly on formal learning solutions (the 10). The 702010 model empowers, however, those HR and L&D leaders who want to extend their remit and create real impact.

In order to do so and play a meaningful part in building high performance in their organisations, they are required to adopt a whole new set of processes, roles and critical tasks, contributing sustainably to workplace learning and offering measurable added value.

In our book‘70:20:10 towards 100% performance’ we explain these roles and processes in detail, but they are outlined below. (link to book)

``Changing the collective mindset should be at the heart of any business transformational effort.``

The 70:20:10 Model - A different view of work, performance and learning (10)

Natasja Stuifbergen

Connector & Developer & Thinker - Factor Drie

It is a mindset, so you don’t do that today or in three weeks. You do that continuously. The way in which the institute has influenced our learning trajectory is by employing a systemic approach that actually maximizes the practicality of a complex set of information.

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Joost Smilde

L&D Specialist - Friesland Campina

The main eye-opener for me was that the world is bigger than e-learning and that the focus no longer comes from education, but more from a business approach. The methodology has enabled me to look further and, in this way, demonstrate immediate impact and spend my budget smarter.

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Sandor Weerberg

L&D Specialist - Friesland Campina

70:20:10 has helped me and my team became more relevant to the organization. As a L&D department, we could finally prove our added value by contributing precisely to employee performance. The methodology has provided us with meaningful measurable data to indicate the business problem and create valuable solutions.

The 70:20:10 Model - A different view of work, performance and learning (13)

Bianca Rumpen

Advisor L&D - Municipality of The Hague

As a learning professional, 702010 has connected me much better to the real organizational needs. In this way I have learned to shake off my classical learning repertoire and start with what really works. I am now confident to step into the workplace a lot more and act and advise from that place. I think that is the great added value.

The 70:20:10 Model - A different view of work, performance and learning (14)

Loes Schat

Advisor process management - Municipality of Zaanstad

For me, 70:20:10 was the missing link between working with people towards developing an innovative problem-solving approach and implementing it.

The 70:20:10 Model - A different view of work, performance and learning (15)

Marjolein Eenink

Learning Coach - Friesland Campina

It wasn’t a perspective that I have not seen or heard about, but it was a much more structured and practical approach. Easy to understand and visually pleasing. It has given me and my organization an impulse to step out of the training bubble and deliver performance support through critical analysis and systematic work.

Value-Based L&D – beyond the 70:20:10 model

WHITEPAPER: New Value Creation with 4 Business Models for L&D

Author: Jos Arets – Co-Founder 70:20:10 Institute

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Only implementing capability development solutions is not enough to create a deep change. By combining conceptual frameworks with an extensive set of actionable solutions, Value-Based L&D enables professionals to look at learning from a business-focused perspective, guiding them towards consolidating an agile organization, from strategy to implementation.

Building on the success our clients have had with the Expert Program, we wanted to expand our solutions to embrace a broader, systemic approach to L&D transformation.

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That’s why we developed Value-Based L&D

An approach that enables Learning Leaders to address the big picture of L&D,
supporting them in consolidating an agile and high-performing organization, by providing:

A systemic approach for L&D transformation

An extensive set of actionable solutions

Continuous support from our team of experts

See how we can help your organization!

We offer a wide-range of solutions for performance improvement and integrating learning in the workflow.

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The 70:20:10 Model - A different view of work, performance and learning (2024)

FAQs

The 70:20:10 Model - A different view of work, performance and learning? ›

In our view, the 70:20:10 model is a practical metaphor illustrating the fact that people learn anywhere, at any time, mostly from their work (70) and from others (20). Structured learning is still important, but it is not the only way, or even the main way in which people achieve high levels of performance.

What is the 70 20 10 model for learning? ›

In fact, it states that: 70% of learning happens through on-the-job experience. 20% of learning happens socially through colleagues and friends. And 10% of learning happens via formal training experiences.

What is the 70 20 10 principle of learning implies? ›

The 70-20-10 rule reveals that individuals tend to learn 70% of their knowledge from challenging experiences and assignments, 20% from developmental relationships, and 10% from coursework and training.

What is the 70 20 10 business model? ›

According to this school of thought, individuals acquire 70% of their knowledge through personal experience with challenging tasks, 20% through collaboration with colleagues, and 10% through formal education and reading.

What is a recommended strategy for learning is known as the 70 20 10 model? ›

The 70 20 10 model states that people obtain: 70% of their knowledge from job-related experiences, 20% from interactions with others, like coworkers and managers, 10% from formal learning events.

What is the 70 20 20 model of learning? ›

It holds that individuals obtain 70% of their knowledge from job-related experiences, 20% from interactions with others, and 10% from formal educational events.

What is the 70/20/10 model with examples? ›

With the 70:20:10 model you learn 70% from on the job experience and from doing. You learn 20% from others in the way of observing, coaching and mentoring. 10% is down to formal training like courses, reading and online learning.

What is the purpose of the 70 20 10 content strategy rule? ›

70% of content should be proven content that supports building your brand or attracting visitors to your site. 20% of content should be premier content which may be more costly or risky but has a bigger potential new audience, for example 'viral videos' or infographics. 10% of content should be more experimental.

How do you write a 70/20/10 development plan? ›

A 70 20 10 development plan prioritizes on-the-job learning as it accounts for 70% of learning and development. Then mentoring with colleagues and superiors, which accounts for 20%, and finally, formal learning making up the last 10%.

What are the 10 principles of learning and teaching and explain each? ›

Findings Based on the literature and the experience of the teaching faculty, ten principles of effective teaching were recommended: 1) create an active learning environment, 2) focus attention, 3) connect knowledge, 4) help students organize their knowledge, 5) provide timely feedback, 6) demand quality, 7) balance ...

What are the advantages of 70:20:10 model? ›

Advantages
  • Empowers employees: Applying the 70:20:10 model gives employees more learning autonomy, which is very important for adult learners. ...
  • It's practical: Focusing on experiential learning means that employees learn valuable new skills and ways to apply them instead of just boning up on theory.
Aug 31, 2023

What is the alternative to the 70:20:10 model? ›

A revamped 50:25:25 professional development model offers a flexible yet effective way to do so. By shifting some of the focus towards coaching and formal training sessions, companies can take advantage of the digital tools available to them while fulfilling employee desires for greater flexibility and inclusivity.

Is 70/20/10 still valid? ›

The researchers who made it clear that the ratio isn't fixed, and the numbers are rounded only to make it easy to remember. Plus, not all learning activities have to fit into one of the three categories, and it won't be as effective for all workers. More importantly, the 70-20-10 learning model isn't 'anti-training'.

What is the 70-20-10 learning model Harvard Business Review? ›

In this article, the authors recommend a “70/20/10” learning model, in which only 10% of learning comes from formal instruction (education), 20% from social learning or mentorship (exposure), and 70% from hands-on, experiential practice with feedback (experience).

What advantages does 70-20-10 provide in relation to aligning learning with business strategies and outcomes? ›

By emphasizing on-the-job experience and social learning, the 70-20-10 model can encourage employees to take ownership of their own learning and development. This can help build a culture of accountability, where employees are responsible for their own growth and development.

What are the benefits of the 70 20 10 learning model? ›

Pro: Empowers Employees

One of the top 70:20:10 model benefits is that it gives employees a sense of autonomy. The idea of learning by doing gives them agency in ways that regular training doesn't. Of course, this requires confidence on the corporate learners' part.

What is the 70 20 10 learning model Harvard Business Review? ›

In this article, the authors recommend a “70/20/10” learning model, in which only 10% of learning comes from formal instruction (education), 20% from social learning or mentorship (exposure), and 70% from hands-on, experiential practice with feedback (experience).

What is the 70 20 10 training split? ›

70% of learning and development come from on-the-job training. 20% of learning and development come from networking opportunities. 10% of learning and development come from formal training.

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