Effective Leadership: The 20/60/20 Rule - A Win-Win-Win Scenario (2024)

Effective Leadership: The 20/60/20 Rule - A Win-Win-Win Scenario (1)

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Jeremy Lunnen Effective Leadership: The 20/60/20 Rule - A Win-Win-Win Scenario (2)

Jeremy Lunnen

Sr Manager - Leadership and Total Vocation Programs

Published May 16, 2016

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In one of our Leadership Academyclasses we spend a little time discussing the 20/60/20 rule. This rule says that on a given team roughly 20 percent of our agents will be superstars, 20 percent will be stragglers and 60 percent will be average performers. So, with which group should the manager spend the most time?

The manager should dedicate the most time to the middle 60 - because that's the majority of his/her team. Unfortunately, however, many of the managers I've talked with say most of their time (and energy) is spent managing the bottom 20. Wouldn't it be great if there were a way to ensure that our top 20 and middle 60 got the same level of attention as our bottom 20? "But there just isn't time" you might say. Well today is your lucky day!

This is one of the most effective things a leader can do: use your top 20 to help you develop your bottom 20. This is a win-win-win scenario. The first winner is the top 20 agent. He or she feels appreciated and recognized when you say to them "You do a really good job at X. I would like for you to spend some time with (insert bottom 20 agent's name here) and show them some of the things that work well for you. Then report back to me and let me know how it went." Interestingly, one of the key workplace motivators for an employee is being entrusted with additional responsibilities. This scenario fits that bill quite nicely.

The second winner is the bottom 20 agent. They will benefit from getting some one-on-one "coaching" from a successful practitioner, and them getting it from another face can't hurt either. And, let's be honest, if we have been in a management role for awhile we probably aren't as good in the trenches as our top 20 agents are; so tips and tricks coming from these folks might hold a bit more weight than those coming from us.

The third winner is the manager. Obviously, by leveraging our top twenty to work with our bottom 20 we've created much more time for ourselves to work with our middle 20. We could spend a lot more space talking about all the cool things that come about from using the 20/60/20 rule but all we really need to know is that it works. Give it a try and see what happens.

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Spencer Brower

Creating safe space for others to be free of fear or worry to be successful in life!

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Great article Jeremy!!

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Dr. Wade M. Larson

Workforce Evangelist, International Speaker, Author, Entrepreneur & All-Around Good Guy

8y

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Good thoughts, Jeremy. Using the current talent to improve the other talent is a great way to maximize your resources to achieve your best. The key is to ensure that the top 20% understand <i>how</i> to work with the bottom 20%, and that the bottom 20 recognize the need for mentorship from the top 20. If not, the bottom 20 will resent the top 20, the top 20 get frustrated, and then they either decrease their performance or leave. But by empowering your top 20% with the know-how ... how to coach, how to mentor, how to help others ... then you can find greater success with this strategy (which is a really good strategy).

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Tanya Hixon

CSR with call centers extraordinaire.

8y

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I loved helping other agents! It is a great way to let those that don't need a lot of coaching know that they are doing a good job and that you appreciate their work.

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Effective Leadership: The 20/60/20 Rule - A Win-Win-Win Scenario (2024)

FAQs

What is the 20 60 20 rule of leadership? ›

The rule states that approximately: 20% of the people will immediately be on board with whatever you are saying (YES) 20% of the people will immediately be opposed to whatever you are saying (NO) 60% of the people can be influenced one way or the other depending on future interactions (MAYBE)

What is the 20 60 20 model? ›

20% are actively engaged, 60% are socially influenced, and 20% are intentionally disengaged. Download this eBrief to learn how 80% of a school's students can become engaged.

What is the 60/20/20 approach? ›

To guarantee growth, I believe people should be working 60% of their time in their business, 20% of their time on their business, and 20% of their time on themselves.

What are the three most important things in leadership? ›

The three most important qualities of a leader are emotional intelligence, compassion, and the ability to inspire greatness in their employees. These qualities are essential for engaging and retaining talented employees and helping those employees thrive in both their personal and professional lives.

What is the 20-60-20 rule of performance? ›

In one of our Leadership Academy classes we spend a little time discussing the 20/60/20 rule. This rule says that on a given team roughly 20 percent of our agents will be superstars, 20 percent will be stragglers and 60 percent will be average performers.

What does 20-60-20 mean? ›

The 20-60-20 rule divides employees into three categories based on performance: • Top 20 percent: strong performers. • Middle 60 percent: average performers. • Bottom 20 percent: weak performers. The top 20 percent is the “best in class” in any area within a company.

Is a 60 20 20 rule good? ›

This 20% slice of your income pie is for your future. This is why the 60/20/20 rule is especially good if you're keen to focus on long-term savings. This slice goes directly into your savings account, retirement fund, or maybe even into investments.

What is the 60 20 20 plan? ›

One method that stands out for its simplicity and effectiveness is the 60-20-20 rule. This approach involves dividing your post-tax income into three categories: 60% for necessities, 20% for savings, and 20% for wants.

What is the distribution of the 20 20 60 rule? ›

Like I said, it's not empirical data, but it seems to work out to a ratio of 20-60-20. That is, 20% on what I call the 'good' or 'productive' side, 20% on the 'bad' or 'dysfunctional' side, and the remaining 60% evenly distributed in the main or central part of the bell.

What is the 20 20 60 split? ›

Improving waste segregation and compliance by aiming for a 20-20-60 waste split – 20% incineration (yellow bag) waste, 20% infectious (orange bag) and 60% offensive waste.

What is the 20 60 method? ›

A review of the performance of practically any group of employees will divide the group into three categories: the top 20 percent, comprising strong performers; the middle 60 percent, comprising average performers; and the bottom 20 percent, comprising weak performers.

What is the 60 20 20 rule learning? ›

20% of the people in any given class will pass even if the educator were to never show up. 60% of the people will likely pass with effort on the part of both the student and the educator. 20% of the people will fail. They either won't pass the course or the NREMT, or they just don't take the NREMT.

What are the 3 C's of leadership? ›

Competence, commitment and character -- three equal, but required traits -- none more important than the other. Leadership is both an art and science, and requires practice to hone, but mastering the three "C's" will provide a strong foundation upon which to grow.

What are the 3 P's of effective leadership? ›

The biggest insight for me is that the very best leaders are able to combine all three qualities—purpose, passion and persistence—day in and day out. This allows them to make transformations come to life in a way that creates value for their customers, staff and shareholders.

What are 3 qualities that most successful leaders have? ›

Top 3 Characteristics Employee Engagement participants believe the best leaders have: Integrity - Compassion - Determination.

What is the 80-20 rule in leadership? ›

Known as the Pareto Principle, this rule explains that 20 percent of your activities will account for 80 percent of your results. That being the case, leaders should change the way they set goals forever if they want to transform their teams and performance.

What is the 80 10 10 rule in leadership? ›

The principle suggests that the top 10% are inherently motivated and must be empowered to role model top behaviors, while the bottom 10% should be neutralized—and then the majority 80% can follow the top leads.

What is the 70 30 rule in leadership? ›

The overall goal is to spend 70% of our time in our healthy areas, and 30% of our time in the areas that aren't our strengths. Slowly they will start to become those strengths.

What is the golden rule of leadership? ›

The Golden Rule of Leadership: Leading Others is a Privilege Not a Right (and My Challenge to You) by Thuy Sindell, PhD.

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